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The B.I.T Collective offer a number of different partnership plans to fit businesses of all different sizes and budget.

 

All services offered by the B.I.T Collective are available at various levels of inclusion to all B.I.T Collective partners & come with their own set of response time guarantees.

Our service add-ons include:

- Management/Resale of some platform based licensing

- Remote backup software and secure offsite storage

- Endpoint security and advanced monitoring

- Hardware/Software procurement

Check out each plans inclusions and either get a quote for the most appropriate for your business, or let us recommend one to you!

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Our Fundamental Partnership is our entry level partnership plan.

This covers exactly what it describes - the fundamental level of I.T. partnership. We assist at an entry level, with device and platform monitoring, monthly maintenance and optional, but highly recommended access to backup and disaster recovery and additional security services.

This plan level doesn't include any additional work other than what the package includes - all other work is chargeable, but does include a bi-annual I.T. strategy alignment review

This plan level comes with a 2 hour response time guarantee during standard business hours*

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Our Enhanced Partnership is our most popular partnership plan.

This includes the fundamentals - device and platform monitoring, double the monthly maintenance, access to offsite backup replication and additional security services, but bi-annual disaster recovery included as part of the package.

This plan level also typically includes up to 4 hours of remote support per month & comes with a Quarterly I.T. strategy alignment review.

This plan level comes with a 1 hour response time guarantee during standard business hours*

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Our Premium Partnership is aimed at clients with over 30 staff.

This includes all the fundamentals - device and platform monitoring, double the monthly maintenance, access to offsite backup replication and additional security services, but bi-annual disaster recovery included as part of the package.

This plan level also includes a negotiated maximum threshold of remote and onsite support per month & comes with a Quarterly I.T. strategy alignment review.

This plan level comes with a 30 minute response time guarantee during standard business hours*

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Server/NAS/Backup Maintenance

Once per month

Twice per month

Twice per month

Remote/Phone Support

Charges apply

Up to 4 hours per month*

4+ hours per month*

Third Party Support

Charges apply

Charges apply

2+ hours per month*

Onsite Support

Charges apply

Charges apply

4+ hours per month*

After Hours Support

Charges apply

Charges apply

Charges apply

Network/PC/Server Monitoring

Included

Included

Included

Backup Monitoring

Included

Included

Included

PC Maintenance

Charges apply

Charges apply

1 PC per month

Scheduled updates/patches

Included

Included

Included

Monthly Case Reporting

Via Sharepoint

Via Sharepoint

Via Sharepoint

I.T. Review/Strategy Meeting

Over the phone bi-annually

In person quarterly

In person quarterly

Bi-Annual Disaster Recovery Test

Charges apply

Included

Included

Standard Hours Remote Response

2 hours

1 hour

30 minutes

After Hours Remote Response

12 hours

10 hours

8 hours

Standard Hours Onsite Response

12-18 hours

8 hours

4 hours

After Hours Onsite Response

16-18 hours

12-14 hours

10-12 hours

* Standard hours support only

NOTE: Premium plan inclusions are customisable, but start at those listed above

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