Services
The B.I.T Collective offer a number of different partnership plans to fit businesses of all different sizes and budget.
All services offered by the B.I.T Collective are available at various levels of inclusion to all B.I.T Collective partners & come with their own set of response time guarantees.
Our service add-ons include:
– Management/Resale of some platform based licensing
– Remote backup software and secure offsite storage
– Endpoint security and advanced monitoring
– Hardware/Software procurement
Check out each plans inclusions and either get a quote for the most appropriate for your business, or let us recommend one to you!
Fundamental Partnership
Our Fundamental Partnership is our entry level partnership plan.
This covers exactly what it describes – the fundamental level of I.T. partnership. We assist at an entry level, with device and platform monitoring, monthly maintenance and optional, but highly recommended access to backup and disaster recovery and additional security services.
This plan level doesn’t include any additional work other than what the package includes – all other work is chargeable, but does include a bi-annual I.T. strategy alignment review
This plan level comes with a 2 hour response time guarantee during standard business hours*
Enhanced Partnership
Our Enhanced Partnership is our most popular partnership plan.
This includes the fundamentals – device and platform monitoring, double the monthly maintenance, access to offsite backup replication and additional security services, but bi-annual disaster recovery included as part of the package.
This plan level also typically includes up to 4 hours of remote support per month & comes with a Quarterly I.T. strategy alignment review.
This plan level comes with a 1 hour response time guarantee during standard business hours*
Premium Partnership
Our Premium Partnership is aimed at clients with over 30 staff.
This includes all the fundamentals – device and platform monitoring, double the monthly maintenance, access to offsite backup replication and additional security services, but bi-annual disaster recovery included as part of the package.
This plan level also includes a negotiated maximum threshold of remote and onsite support per month & comes with a Quarterly I.T. strategy alignment review.
This plan level comes with a 30 minute response time guarantee during standard business hours*
| Fundamental Partnership | Enhanced Partnership | Fundamental Partnership | |
|---|---|---|---|
| Server/NAS/Backup Maintenance | Once per month | Twice per month | Twice per month |
| Remote/Phone Support | Charges apply | Up to 4 hours per month* | 4+ hours per month* |
| Third Party Support | Charges apply | Charges apply | 2+ hours per month* |
| Onsite Support | Charges apply | Charges apply | 4+ hours per month* |
| After Hours Support | Charges apply | Charges apply | Charges apply |
| Network/PC/Server Monitoring | Included | Included | Included |
| Backup Monitoring | Included | Included | Included |
| PC Maintenance | Charges apply | Charges apply | 1 PC per month |
| Scheduled updates/patches | Included | Included | Included |
| Monthly Case Reporting | Via Sharepoint | Via Sharepoint | Via Sharepoint |
| I.T. Review/Strategy Meeting | Over the phone bi-annually | In person quarterly | In person quarterly |
| Bi-Annual Disaster Recovery Test | Charges apply | Included | Included |
| Standard Hours Remote Response | 2 hours | 1 hour | 30 minutes |
| After Hours Remote Response | 12 hours | 10 hours | 8 hours |
| Standard Hours Onsite Response | 12-18 hours | 8 hours | 4 hours |
| After Hours Onsite Response | 16-18 hours | 12-14 hours | 10-12 hours |
| * Standard hours support only | NOTE: Premium plan inclusions are customisable, but start at those listed above |
Can’t Decide? Let us help…